A cheerful look brings joy to the heart, and good news gives health to the bones.
-Proverbs 15:30
Irritated. That was probably the general consensus today after 6 delays to one flight. Grumbles could be heard all over the terminal as folks relayed the news to loved ones and individuals who could advise concerning connecting flights and other travel plans. We were all stuck. Few even went up to voice their thoughts to the airline staff, all of them were treated so kindly, with smiles and appologies. The plane needed repair and a part was being flown in from Atlanta. After the first hour a cart was wheeled by the desk with drinks and snacks for everyone which greatly lightened the mood--we were going to be there for a while. I was so impressed with all of the folks who were serving, never missing a beat, apologizing for the inconvenience and offering beverages and cookies to ease the sting of our very important plans being..changed. Us being inconvenienced..for our own safety. Hmph!
After 4 hours we were finally told that we would be boarding in 10 minutes. Cheers broke out, high fives exchanged, thank yous echoed in chorus around F3. I couldn't help but laugh at how this good news changed the whole mood of the crowd. No one was pushing in line, folks were even letting others get in front of them. As my ticket was scanned I thanked the ladies behind the counter, letting them know that their kindness and smiles had not gone unnoticed. I can imagine that if they would have been short with us, people would have behaved differently, been more impatient. But the truth is the smiles and gentleness from the staff helped ease the reality that some were going to be missing connecting flights, some were going to be late for meetings, others were going to be getting home a bit later. Today was a good reminder for me, that actions speak loudly and a smile goes a long way..bringing joy to the heart.
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